Accessibility Statement

Our commitment

We want everyone to be able to use Commstate: the businesses that run on it and the shoppers who buy from them. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the standard the European Accessibility Act (through EN 301 549), the US ADA and India's Rights of Persons with Disabilities Act point to.

What this statement covers

• The Commstate web app, at commstate.app and app.commstate.app.
• The shop fronts businesses publish with Commstate's storefront themes, on our addresses or their own.
• The Commstate mobile app for Android.
• Our documentation site and these legal pages.

A business can change its shop's colours, pictures and text. When it does, it is responsible for that content being accessible, such as describing its product pictures and keeping enough contrast between text and background.

How accessible it is today

Commstate is partially conformant with WCAG 2.1 AA: some parts do not fully meet the standard yet. The app is built on accessible components that support keyboard use and screen readers.

We are reviewing every screen and every storefront theme against WCAG 2.1 AA, and we will list what we find here, with the date each problem will be fixed.

Areas we expect to need work, and are checking first:

• Some charts on dashboards and reports have no text alternative for the numbers they show.
• Some pictures a business uploads have no description, because none was given.
• Some screens have not yet been checked with every screen reader.

Tell us about a barrier

If something on Commstate, or on a shop built with it, is hard or impossible for you to use, please tell us at accessibility@commstate.app. Say which page or screen, what you were trying to do, and the device and assistive technology you use (for example, a screen reader).

We reply within 5 working days. If the problem is on a shop, we pass it to that business and help it fix what is in our product. If you need the content in another form now, we will help you get it.

If you are not happy with our answer you can complain to us under our Complaints and Grievance Officer page. You can also contact the authority that enforces accessibility law where you live.

How we check

Our review uses automated checks, keyboard-only use of every screen, and screen readers (VoiceOver and TalkBack). We review this statement at least once a year and whenever something important changes.

This statement was prepared on 2 November 2026.