Policies

The terms and policies for businesses that use Commstate, and how we handle the data that passes through it.

• Terms of Service

  The agreement between your business and us when you use Commstate: accounts, plans, payment, your data, and what each side is responsible for.

  Version 2026-10 · Effective to be set

• Privacy Policy

  What personal data Commstate collects about the people who use it and the customers of the businesses on it, why, where it goes, how long we keep it, and your rights wherever you are.

  Version 2026-11 · Effective to be set

• Acceptable Use Policy

  What may not be done with Commstate: what you sell, what you send, and how you treat the system and other people.

  Version 2026-10 · Effective to be set

• Data Processing Addendum

  How we handle the personal data of your customers and contacts on your behalf, under the GDPR, UK GDPR, CCPA, India's DPDP Act and similar laws: your instructions, our duties, sub-processors, transfers, breaches and deletion.

  Version 2026-10 · Effective to be set

• Sub-processors

  The outside companies that process personal data for us when we run Commstate, what each receives, and where.

  Version 2026-10 · Effective to be set

• Cookie Notice

  The cookies and browser storage the Commstate app and the shops on Commstate use, and what needs your consent.

  Version 2026-10 · Effective to be set

• Refund and Cancellation Policy

  The free trial, cancelling a plan, what happens to your account balance, and when we give refunds.

  Version 2026-10 · Effective to be set

• Complaints and Grievance Officer

  Where to send a complaint or a request about your data, wherever you are, how fast we respond, and our Grievance Officer in India.

  Version 2026-10 · Effective to be set

• Deleting Your Data

  How to have your data deleted from Commstate: your own account, a whole business, a customer's records, and what Commstate received when you connected Facebook, Instagram or WhatsApp.

  Version 2026-10-20 · Effective 2026-10-20