Complaints and Grievance Officer

1. How to reach us

• Privacy requests (see, correct or delete your data, and the other rights in our Privacy Policy): {{PRIVACY_EMAIL}}
• Complaints about Commstate, your account or billing: {{SUPPORT_EMAIL}}
• Reporting misuse, such as a shop selling something unlawful, or messages you did not agree to: {{ABUSE_EMAIL}}
• Post: Wexron Infotech LLP, {{REGISTERED_ADDRESS}}

If you are in the EU or UK, you can also contact our representative there: EU {{EU_REPRESENTATIVE}}, UK {{UK_REPRESENTATIVE}}. Our Data Protection Officer: {{DPO_CONTACT}}.

2. Grievance Officer (India)

Under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

• Name: {{GRIEVANCE_OFFICER_NAME}}
• Email: {{GRIEVANCE_OFFICER_EMAIL}}
• Phone: {{GRIEVANCE_OFFICER_PHONE}}
• Address: Wexron Infotech LLP, {{REGISTERED_ADDRESS}}
• Hours: {{GRIEVANCE_HOURS}}

Anyone, wherever they are, may write to the Grievance Officer.

3. What you can complain about

• How we handle your personal data.
• Content or activity on Commstate you believe is unlawful or breaks our Acceptable Use Policy, including on a shop run on Commstate.
• Your account, billing, or a decision we made about it.

If your complaint is about what a shop did (an order, a delivery, a refund), please first contact that shop; its contact details are on its own pages. If it does not respond, tell us and we will follow up with the business.

4. How we respond

• We acknowledge every complaint within 24 hours.
• We resolve it, or tell you what we have done and why, within 15 days, and sooner where your law sets a shorter time.
• For content that exposes someone's private body, impersonates them, or is sexual and shared without consent, we act within 24 hours of the complaint.

Please include your name and how to reach you, what the complaint is about (with links or screenshots if you can), and what you would like us to do.

5. If you are not satisfied

You can take a complaint about personal data to the authority where you live, for example:

• in the EU, your national data protection authority;
• in the UK, the Information Commissioner's Office;
• in California, the California Privacy Protection Agency;
• in India, the Data Protection Board of India.

Other complaints may be taken to the authorities and courts set out in our Terms of Service.